Aerial view of outdoor pool at Best Western Plus San Jose
Coronavirus - Health and Safety

Health and Safety Protocols

In 2012, Best Western® Hotels & Resorts became the first hotel brand to establish an extremely high level of cleanliness with the launch of our I Care Clean program in association with IDEO.  During the COVID-19 pandemic attack, we have implemented very strict standards and the best practices to improve our cleanup protocol. Now, as part of our commitment in keeping you safe and healthy during these difficult times, we have expanded those cleaning standards with the launch of the new We Care Clean SM program. 

The We Care Clean program addresses everything from guest rooms and common services, area cleaning, to streamlined processes that minimize contact between guests and our staff while maintaining the customer service you expect from a hotel which is part of the Best Western brand. 

The next time you stay with us, there will be some changes that will clearly noticed and others that are going to be taking place behind the scenes, such as the application of more strict and integral cleaning standards.

The Best Western Plus San José has been working for several weeks on the protocols that will guide our hotels in the post-COVID opening. These protocols include all the hotels' departments, and have as main objective, to be able to guarantee our clients and our staffs' safety. 
These protocols have been developed and updated following the guidelines of the health authorities and the recommendations of our international Best Western franchise.


Since December 1st, 2021, our establishment has adopted the operating mode that corresponds to 100% capacity for those people with 100% complete vaccination scheme against COVID-19 *, this is according to the guidelines required by the Costa Rican Ministry of Health.

Therefore, in order to enter and remain within the establishment, prior verification of the vaccination status is required. This will be done by presenting the suitable proof that shows that the person has their complete COVID-19* vaccination scheme. 

The following groups are exempt from presenting proof of vaccination:

- People under 18 years of age.
- People who have a duly accredited medical condition which exempts them from vaccination and that follows the policies required by the Costa Rican Ministry of Health.

These guidelines may be modified according to what is established by the country's Government, the Ministry of Health and/or the Courts of Justice.

* By complete vaccination scheme it is understood that the second dose must have been applied 14 days before entering the establishment.